Encompass Health Valley of the Sun Rehabilitation Hospital Patient Satisfaction and Employee Engagement Recognition Award

Encompass Health Media Contact:

Diane Hendrix | 623 878-8800

diane.hendrix@encompasshealth.com 

Encompass Health Valley of the Sun Rehabilitation Hospital receives awards for outstanding patient satisfaction and employee engagement

GLENDALE, Ariz., Oct. 16, 2018 – Encompass Health Valley of the Sun Rehabilitation Hospital was recognized for the Outstanding Performance in Patient Satisfaction Award and the Outstanding Performance in Employee Engagement Award during Encompass Health’s Annual Meeting and Awards Banquet held Oct. 5, in Orlando, Florida.

Encompass Health Valley of the Sun is one of only eight hospitals in Encompass Health’s nationwide network of 130 inpatient rehabilitation hospitals to receive the Outstanding Performance in Patient Satisfaction Award. This distinction recognizes the hospital’s high-scoring patient satisfaction scores from the past year.

The Outstanding Performance in Employee Engagement Award recognizes the hospital’s consistent strides in creating a culture that keeps employees involved in the hospital and its mission of providing superior care to its patients. Encompass Health Valley of the Sun was one of three hospitals to receive this honor.

“We are honored to be selected for the Outstanding Performance in Patient Satisfaction Award. We constantly strive to provide our patients with nothing but our very best. To know that we’re in the top four percent in our network’s patient experiences is so encouraging to our team, and solidifies why we work so hard every day,” said Beth Bacher, CEO of Encompass Health Valley of the Sun. “Our employees are what enable us to operate at such a high level. I think it’s no coincidence that we’re in the top two percent in employee engagement in our network, and how that correlates to our success in patient satisfaction. I’m proud of our employees, and it is gratifying to see how committed each member is to our hospital’s mission.”

About Encompass Health Valley of the Sun

Encompass Health Valley of the Sun Rehabilitation Hospital is a 75-bed hospital that offers comprehensive inpatient, outpatient and home health rehabilitation services. These programs are designed to return patients to leading active and independent lives. Serving patients throughout the Phoenix Metropolitan area and is located at 13460 N. 67th Ave. in Glendale and on the Web at www.encompasshealth.com/valleyofthesunrehab

About Encompass Health

As a national leader in post-acute care, Encompass Health (NYSE: EHC) offers both facility-based and home-based patient care through its network of inpatient rehabilitation hospitals, home health agencies and hospice agencies. With a national footprint that spans 130 hospitals and 272 home health & hospice locations in 36 states and Puerto Rico, the Company is committed to delivering high-quality, cost-effective care across the post-acute continuum. Driven by a set of shared values, Encompass Health is the result of the union between HealthSouth Corporation and Encompass Home Health & Hospice, and is ranked as one of Fortune’s 100 Best Companies to Work For. For more information, visit www.encompasshealth.com, or follow us on Twitter and Facebook.

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6 Things You Must Know about Behavioral Care in Assisted Living

Six things you must know about Behavioral Care in Assisted Living

1.      A facility who offers behavioral care needs a structured program to help those who have a mental health diagnosis know what is expected of them.  Having a structured program is predictable and comforting and helps residents excel.

2.      Behavioral Care has staff that is trained for mental health needs, knowing the residents’ rights and making sure those rights are respected and encouraging.  Making sure each employee receives behavior training is an important part in continuity of care. 

3.      Positive reinforcement in behavioral care is vital.  When the resident has a say in how the treatment plan is developed, there is more acceptance to the plan.  The resident is motivated to achieve the objective as opposed to being motivated to reject it because their opinions weren’t considered.

4.      Activities are very important piece to behavioral care.  Having a busy schedule and things to do is critical for mental health stability.  Keeping a mind occupied and having opportunities to engage. It is extremely healthy for residents who suffer from mental health related illnesses.

5.      Exercise improves mental health by reducing anxiety, depression and negative mood and by improving self-esteem and cognitive function.  Health benefits from regular exercise include the following:

1.      Improved sleep

2.      Better endurance

3.      Stress relief

4.      Improvement in mood

5.      Increased energy and stamina

6.      Reduced tiredness and can increase mental alertness

7.      Weight reduction

8.      Reduced cholesterol and improved cardiovascular fitness.

6.      Mental stability is key to a better quality of life.  A facility that is over seen by a Psychiatric Mental Health Nurse Practitioner (PMHNP) is essential. This is the individual who manages all mental health medications and prescribes those medications as needed.  Instead of needing to leave the community to visit a mental health clinic, the resident can see the practitioner on site and have their medications or other concerns addressed immediately.  It cuts down on hospital and clinic visits, so the residents can focus on other things. 

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How To Help A Loved One Who Needs Behavioral Health Care

How to Help a Loved One in Need of Behavioral Health Care.

Mental illnesses are disorders that affect a person’s mood, thoughts or behaviors. Serious mental illnesses include a variety of diseases including schizophrenia, bipolar disorder, panic disorder, obsessive-compulsive disorder, traumatic brain injuries, and delusional. Although they can be scary, it is important to remember that these disorders are treatable. Individuals diagnosed with these diseases can live very full, rewarding lives, especially if they seek treatment as needed.

Being diagnosed with a serious mental illness can be a shock — both for the person diagnosed and for his or her family and friends. On the other hand, finally obtaining a diagnosis and treatment plan can sometimes help relieve stress in the family and start moving recovery forward. Family members can be an invaluable resource for individuals dealing with serious mental illnesses. By learning more about the illness, you can support your loved one through diagnosis and beyond.

While symptoms of serious mental illnesses vary, the following signs are among the more common:

·         Social withdrawal.

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·         Difficulty functioning at school or work.

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·         Problems with memory and thinking.

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·         Feeling disconnected from reality.

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·         Changes in sleeping, eating and hygiene habits.

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·         Alcohol or drug abuse.

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·         Extreme mood changes.

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·         Thoughts of suicide.

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Encourage your loved one to talk to a trusted health care provider. If he or she is hesitant to see a mental health specialist such as a psychologist, suggest a visit to a general physician. Offer to accompany them to the appointment if they’d like. 

If you feel your loved one is in danger of harming himself or herself, or harming someone else, that’s an emergency. Don't hesitate to call 911. If possible, ask for an officer trained in crisis intervention — many communities have officers on staff who are trained to diffuse a mental health crisis in the best possible way.

It is extremely normal to experience a flurry of emotions when a loved one is diagnosed with a serious mental illness.  Guilt, shame, disbelief, fear, anger and grief are all common reactions.  Acceptance with the diagnosis can take time, both for the individual who is diagnosed, and for you and other family members.  

One of the most important things you can do to support a family member with a serious mental illness is to educate yourself.  The more you learn about what to expect, the easier it will be to provide the right kind of support and assistance.  Familiarize yourself with the symptoms of the disease so that you can recognize when your family member might be showing signs that his or her illness is not well controlled.  

Medications can be helpful for controlling symptoms of many serious, mental illnesses.  They can take a while to become effective sometimes, and medication alone is often not enough to keep these diseases in check.  Encourage your loved one to take advantage of other resources, such as peer support groups and individual and/or group psychotherapy.

When your loved one is living with a mental illness remember that they still have an identity and a voice.  Encourage them to have open and honest conversations.  Ask what they are feeling, what they are struggling with and what they would like from you.  Work together to set up realistic expectations and plan the steps for meeting those expectations. 

Recognize and praise your loved one’s strengths and progress.  Compared to offering positive support, repeatedly prompting or nagging people with serious mental illnesses to make behavior changes actually can result in worse outcomes.  

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